Making a return or exchange is simple.
You can request a return or exchange within 14 days from the time of delivery of the order.
You can use a carrie rof your choice. the direct costs of returning the productare are charged to the customer.
- Please make sure that the products are in the same condition in which you received them, otherwise we will not be able to accept your return and make the refund. Remember the packaging: in case of missing or damaged packaging we will be forced to charge you 5 €.
- Send an email to firstname.lastname@example.org indicating your order number, your name and surname and specify if it is a return or an exchange. You can simply attach the completed return form, available in this section or found inside the box. We will reply within 24/48 hours to process the return or exchange.
- Pack the products (you can use the packaging box in which we delivered the products) and ship them within 14 days of sending your email to:
FALCA SRL – VIA DEGLI IMPRENDITORI N.71 – 37067 VALEGGIO SUL MINCIO (VR) ITALY
We recommend that you keep a copy of the shipment receipt.
Your return will be processed within 3 working days of delivery of the package to our warehouse. The refund will be made on the same payment method used during the purchase; repayment times vary on the basis of credit institutions. Only the cost of the purchased product will be refunded; any shipping costs or other additional services will not be refunded.
For information about the return policies you can refer to art. 9 of the General Conditions of Sale available.